At Nebraska Star Beef® we put a great deal of effort into producing the most consistent, premium quality Angus and Wagyu products possible and it is important to us that it arrives in your hands in perfect condition. We ship each order in an insulated styrofoam cooler, which is packed with dry ice to keep the product from spoiling in transit. The dry ice holds the shipment at -109F until the dry ice sublimates (goes from solid to gas) at which point the order relies on the insulative properties of the cooler and packaging materials. Dry ice is typically present for approx 24-36 hours, we use more dry ice for longer transits, and less for shorter transit orders. Once the dry ice sublimates, the package relies on the insulative properties of the cooler and packing material for the remainder of the transit time and steaks will remain at a safe temperature for up to 72 hours after dry ice has completely sublimated. As long as your steaks arrive partially frozen or cool to the touch, they are perfectly safe and we consider this a successful shipment. We have an exceptional track record for safe shipping over our 15+ years of shipping frozen products, but occasionally things happen; packages can be damaged by carriers, etc. As long as we have good images of the damage and any damaged product as soon as possible upon receipt of the package, we will do our best to make sure things are “right.” In these rare occasions remedies can range from refunds, to reshipments to discount codes for partially damaged shipments. We will work with you to find a resolution that is fair for all involved.